Delivery Terms

Version: 4.0.0

Operator: IslamPages Inc. (HalalMap product)

Support: support@halalmap.ca

The effective date is the date recorded in the HalalMap Admin Legal Center when this version is approved and published. Until publication, this document is an Admin draft only.

When these Terms apply
Delivery areas
Estimated times
Address accuracy
Apartment, unit, buzzer, and access
Delivery instructions
Customer availability
Failed delivery
Proof of delivery
Contact

1. When these Terms apply

1.1 These Terms apply when you select delivery for a HalalMap order in a market and vertical where delivery is enabled.

1.2 Pickup orders are not governed by these Delivery Terms, except where a delivery attempt is later arranged through support.

1.3 Independent drivers perform deliveries. IslamPages Inc. provides the HalalMap platform that matches orders to available partners where the service is offered.

2. Delivery areas

2.1 Delivery is available only within zones configured for the merchant and market (for example an Edmonton limited launch). If your address is outside the zone, checkout may block delivery or show an out-of-zone message.

2.2 Zones, fees, and minimums can change. The app shows what applies at checkout.

3. Estimated times

3.1 Preparation and delivery times shown in HalalMap are estimates, not guaranteed arrival times.

3.2 Actual timing can vary due to merchant workload, traffic, weather, batching, driver availability, building access delays, and order complexity.

3.3 If an order is unreasonably delayed, contact support@halalmap.ca or use in-app support. Remedies, if any, follow the Refund & Cancellation Policy.

4. Address accuracy

4.1 You must provide a complete and accurate delivery address before placing the order.

4.2 If the address is wrong or incomplete and delivery is attempted or completed as entered, additional fees or limited refunds may apply as described in the Refund & Cancellation Policy.

4.3 Update your address in the app before checkout whenever possible. After a driver is assigned, address changes may not be possible.

5. Apartment, unit, buzzer, and access

5.1 Include unit or apartment number, buzzer code, building name, and any gate or lobby instructions required for entry.

5.2 Drivers are not required to enter secure areas unlawfully or wait indefinitely when access information is missing.

5.3 If a building requires a meet-at-lobby handoff, be ready when the driver arrives.

6. Delivery instructions

6.1 Optional instructions (landmarks, “call on arrival,” leave-at-door where the app offers that option) help complete delivery.

6.2 Instructions must be lawful and safe. Drivers may decline instructions that create risk or violate building policies.

6.3 Leave-at-door or contactless options, where offered, may require photo confirmation. You assume risk for theft or weather exposure after a compliant drop-off, except where required otherwise by law or HalalMap’s investigation outcome.

7. Customer availability

7.1 Please keep your phone available for driver or merchant calls around the delivery window.

7.2 If you cannot receive the order, update instructions early or contact support. Unavailability can lead to a failed delivery attempt.

8. Failed delivery

8.1 A delivery may fail when the address cannot be found, access is blocked, no one is available after reasonable attempts, or unsafe conditions prevent completion.

8.2 After a failed attempt, the order may be returned to the merchant, left according to lawful instructions you provided, or cancelled under merchant and platform rules.

8.3 Fees and refunds after a failed delivery depend on cause and are handled under the Refund & Cancellation Policy.

9. Proof of delivery

9.1 HalalMap may use timestamps, location signals, recipient name, OTP/PIN where enabled, or delivery photos as proof of attempt or completion.

9.2 If you believe a delivery was marked complete incorrectly, contact support promptly with your order number and details. We will review available evidence with the merchant and driver records.

10. Contact

IslamPages Inc. — HalalMap product